Contact Center Officer

Job Description: As a Contact Center Officer at Aspen Pharmacare in Pretoria, Gauteng, you will play a crucial role in providing excellent customer service to our clients. This part-time entry-level position requires at least 1 year of experience in a similar role.

Responsibilities: 1. Handle incoming and outgoing calls in a professional and courteous manner. 2. Assist customers with their inquiries, complaints, and feedback. 3. Document all interactions accurately and in a timely manner. 4. Collaborate with other departments to resolve customer issues effectively. 5. Provide product information and guidance to customers. 6. Identify opportunities to upsell or cross-sell products and services. 7. Maintain a positive attitude and work ethic while meeting performance targets.

Requirements: 1. Reliable and dedicated individual who is committed to providing exceptional customer service. 2. Excellent communication skills and the ability to think creatively to solve customer problems. 3. Strong leadership skills to handle challenging situations and lead by example. 4. High school diploma or equivalent. 5. Proficiency in Microsoft Office and customer service software. 6. Ability to work in a fast-paced environment and multitask effectively.

Benefits: 1. Disability insurance to provide financial protection in case of illness or injury. 2. Visa sponsorship for eligible candidates. 3. Dental insurance coverage for preventive and emergency dental care.

Working Environment: At Aspen Pharmacare, we are dedicated to understanding and exceeding customer expectations. Our contact center team is committed to providing top-notch service and support to ensure customer satisfaction.

Equal Opportunity Statement: Aspen Pharmacare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.