Contact Center Officer - Work from home

Job Description:

Sanlam, a leading financial services company based in Pretoria, Gauteng, is seeking a Contact Center Officer to work from home on a part-time basis. The successful candidate will be responsible for managing customer interactions, resolving inquiries, and providing exceptional service to clients.

Responsibilities: 1. Handle incoming calls and emails from customers regarding financial products and services. 2. Provide accurate and timely information to customers, addressing their questions or concerns. 3. Process customer transactions, such as account updates or payment processing. 4. Maintain up-to-date knowledge of Sanlam's products and services to effectively assist customers. 5. Collaborate with team members to ensure a consistent and high-quality customer experience. 6. Utilize customer relationship management (CRM) software to track customer interactions and resolve issues. 7. Meet or exceed performance metrics related to call resolution, customer satisfaction, and productivity.

Requirements: 1. At least 4 years of experience in a customer service or call center role. 2. Strong communication skills and a friendly demeanor when interacting with customers. 3. Ability to work independently and prioritize tasks effectively. 4. Reliable internet connection and a quiet home office space. 5. People management and strategic planning skills. 6. Independent and reliable personality traits. 7. Associate level of seniority preferred.

Benefits: 1. Relocation allowance for eligible candidates. 2. Medical coverage for part-time employees. 3. Gym membership reimbursement.

Working Environment: At Sanlam, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration to drive our business forward.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Sanlam is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.