Remote Contact Center Specialist

Job Description:

Clicks Group is seeking a Remote Contact Center Specialist based in Soweto, Gauteng, ZA. This part-time position offers the opportunity to work remotely as an Associate Level professional with at least 4 years of experience in customer service. As a key member of our team, the Remote Contact Center Specialist will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Handle incoming calls, emails, and chats from customers regarding product inquiries, order status, and general information. - Assist customers with problem solving and troubleshooting any issues they may be experiencing. - Maintain a high level of professionalism and empathy when interacting with customers. - Document all customer interactions accurately in the company's customer relationship management (CRM) system. - Collaborate with other team members and departments to ensure customer inquiries are resolved promptly and effectively. - Identify opportunities for improvement in processes and provide feedback to management.

Requirements: - Excellent communication skills, both written and verbal. - Strong problem-solving abilities and attention to detail. - Ability to work independently and prioritize tasks effectively. - Resourceful and reliable with a strong work ethic. - Emotional intelligence and ability to empathize with customers. - Team player with a positive attitude. - Previous experience in a similar customer service role is preferred.

Benefits: - Paid Time Off (PTO) for part-time employees. - Company transportation for in-person training or meetings. - Visa sponsorship for qualified candidates.

Working Environment: At Clicks Group, we are committed to giving back to the community through corporate social responsibility initiatives. As a Remote Contact Center Specialist, you will have the opportunity to contribute to our efforts in making a positive impact on society.

Deadline to Apply: Interested candidates should submit their applications by May 6, 2024.

Equal Opportunity Statement: Clicks Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.