Contact Center Specialist

Exxaro Resources is seeking a dedicated and adaptable Contact Center Specialist to join our team in Durban, KwaZulu Natal, ZA. This part-time position at the Associate Level requires a minimum of 3 years of experience in a similar role.

Responsibilities: 1. Manage inbound and outbound customer calls in a professional and efficient manner. 2. Provide accurate information about products, services, and company policies to customers. 3. Resolve customer complaints and issues in a timely and effective manner. 4. Maintain customer records and update databases with relevant information. 5. Collaborate with team members and other departments to ensure customer satisfaction. 6. Use critical thinking and innovation to improve processes and enhance the customer experience.

Requirements: 1. Strong communication skills and the ability to interact with customers in a positive and friendly manner. 2. Proficiency in using contact center technology and software. 3. Ability to work independently and in a team environment. 4. Excellent time management and organizational skills. 5. High school diploma or equivalent.

Personality traits: - Dedicated: Commitment to providing exceptional customer service. - Adaptable: Ability to adjust to changing circumstances and priorities.

Soft skills: - Critical thinking: Ability to analyze information and make informed decisions. - Innovation: Willingness to think creatively and suggest improvements.

Benefits: - Travel opportunities for training and conferences. - Paid overtime for additional hours worked. - Company equipment provided for work purposes.

Working environment: Flourish in a culture that embraces change and responds resiliently to challenges.

Equal opportunity statement: Exxaro Resources is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: 2024-05-18

Join us at Exxaro Resources and be part of a dynamic team dedicated to customer satisfaction and continuous improvement. Apply now to embark on a rewarding career as a Contact Center Specialist.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.