Remote Contact Center Specialist

Job Description: FirstRand is looking for a Remote Contact Center Specialist to join our team in Durban, KwaZulu Natal, ZA. This part-time entry-level position requires no prior experience, making it an excellent opportunity for individuals looking to kickstart their careers in the customer service industry.

Responsibilities: 1. Handle inbound and outbound customer calls in a professional and courteous manner. 2. Provide accurate information and assistance to customers regarding products and services. 3. Resolve customer complaints and issues in a timely and effective manner. 4. Document all customer interactions and maintain a high level of accuracy in all communication channels. 5. Collaborate with team members to ensure consistent and exceptional customer service delivery. 6. Attend training sessions to continuously improve product knowledge and customer service skills.

Requirements: 1. Dedicated and adaptable personality traits to thrive in a fast-paced and dynamic work environment. 2. Strong cooperation and research skills to effectively assist customers and resolve issues. 3. Excellent verbal and written communication skills. 4. Proficiency in using computer systems and software. 5. High school diploma or equivalent. 6. Ability to work flexible hours, including evenings and weekends. 7. Must have a quiet workspace with a reliable internet connection.

Benefits: 1. Gym membership to promote a healthy work-life balance. 2. Joining bonus for new employees to welcome them to the team. 3. Company equipment provided for remote work.

Working Environment: At FirstRand, we prioritize quality in all aspects of our work, products, and services. We strive to create a positive and supportive working environment where employees can thrive and grow professionally.

Deadline to Apply: Interested candidates have until June 1, 2024, to submit their applications for the Remote Contact Center Specialist position.

Equal Opportunity Statement: FirstRand is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, religion, or sexual orientation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.