Remote Contact Center Specialist

Job Description:

Standard Bank Group is seeking a Remote Contact Center Specialist to join our team in Pretoria, Gauteng, ZA. This part-time position at the Associate Level requires a minimum of 3 years of experience in a contact center or customer service role. The ideal candidate will be resourceful, confident, and possess strong time management and adaptability skills.

Responsibilities: - Handle inbound and outbound customer calls in a professional and efficient manner - Provide exceptional customer service by addressing customer inquiries and resolving issues - Manage customer accounts and update information as necessary - Identify opportunities to upsell products and services to customers - Follow established protocols and procedures for handling customer interactions - Collaborate with team members and other departments to ensure customer needs are met - Meet and exceed performance goals and metrics set by management

Requirements: - Minimum of 3 years of experience in a contact center or customer service role - Resourceful and confident personality traits - Strong time management and adaptability skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and other relevant software platforms - High school diploma or equivalent - Previous experience in banking or financial services is a plus

Benefits: - Employee discounts - Training & professional development opportunities - Relocation allowance for eligible employees

Working Environment: At Standard Bank Group, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We value creativity, innovation, and the initiative to drive positive change in the financial services industry.

Equal Opportunity Statement: Standard Bank Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

Deadline to apply: 2024-07-15

Join our team and make a difference in the lives of our customers! Apply now to become a Remote Contact Center Specialist at Standard Bank Group.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.