Contact Center Specialist - Work from home

Job Description:

Woolworths Holdings is looking for a Contact Center Specialist to join our team as a part-time remote worker based in Johannesburg, Gauteng, ZA. As an Associate Level Specialist, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Handling inbound and outbound calls, emails, and live chat with customers - Providing accurate information about products, services, and promotions - Resolving customer inquiries, complaints, and issues in a professional and timely manner - Communicating with other departments to ensure customer needs are met - Maintaining a high level of professionalism and empathy in all customer interactions - Keeping accurate records of customer interactions and transactions - Meeting and exceeding customer satisfaction goals - Continuously improving knowledge of products and services to better assist customers

Requirements: - 4 years of experience in customer service or a related field - Motivated and dedicated individual who takes pride in delivering top-notch service - Exceptional planning and organizational skills - High level of emotional intelligence and ability to empathize with customers - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Reliable high-speed internet connection and a quiet workspace - Proficiency in Microsoft Office and CRM software - Availability to work evenings, weekends, and holidays as needed

Benefits: - Free food provided while on duty - Paid Time Off (PTO) - Visa sponsorship for qualified candidates

Working Environment: At Woolworths Holdings, we pride ourselves on exceeding customer expectations and delivering delight with every interaction. Our contact center specialists play a crucial role in maintaining our reputation for exceptional customer service and satisfaction.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: Woolworths Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.