Remote Customer Care Assistant

As a Remote Customer Care Assistant at Remgro, located in Soweto, Gauteng, ZA, you will be responsible for providing exceptional customer service and support to our clients from the comfort of your own home. This part-time role at the Associate Level requires at least 3 years of experience in a customer service or related role.

Responsibilities: 1. Answering incoming calls and emails from customers in a professional and timely manner. 2. Resolving customer concerns and issues with empathy and efficiency. 3. Communicating with other team members to ensure seamless customer experience. 4. Maintaining accurate records of customer interactions and transactions. 5. Identifying opportunities to upsell or cross-sell products and services to customers. 6. Providing feedback to the management team on ways to improve customer satisfaction.

Requirements: 1. Hardworking and driven individual who is committed to providing top-notch customer care. 2. Excellent planning and organizational skills to effectively manage customer inquiries. 3. Ability to persuade customers and overcome objections to achieve desired outcomes. 4. Experience using customer relationship management software is a plus. 5. Strong communication skills, both written and verbal. 6. Must have a quiet home office environment with reliable internet connection.

Benefits: 1. Gym membership to promote health and wellness. 2. Dental insurance for comprehensive oral health coverage. 3. Medical coverage for peace of mind.

Working Environment: At Remgro, we thrive in an environment that embraces and navigates change seamlessly. We value creativity, innovation, and adaptability in our employees.

Equal Opportunity Statement: Remgro is an equal opportunity employer and does not discriminate against any employee or applicant based on race, color, religion, sex, national origin, age, disability, or any other basis protected by applicable laws. All qualified candidates are encouraged to apply.

Deadline to Apply: July 13, 2024

Join our team as a Remote Customer Care Assistant and make a positive impact on our customers' experiences with Remgro. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.