Remote Customer Care Associate

Job Description:

Massmart Holdings is seeking a Remote Customer Care Associate to join our team in Durban, KwaZulu Natal, South Africa. This part-time entry-level position is perfect for individuals with at least 1 year of experience in customer service. As a Remote Customer Care Associate, you will be responsible for providing exceptional customer service to our clients through various communication channels.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with product information, orders, returns, and other inquiries - Resolve customer issues and complaints with a high level of care and attention to detail - Provide ongoing support and follow-up to ensure customer satisfaction - Collaborate with other team members to improve overall customer experience - Utilize project management skills to prioritize tasks and meet deadlines - Stay up-to-date on product knowledge and company policies

Requirements: - Energetic and passionate about providing excellent customer service - Strong attention to detail and ability to multi-task - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Basic computer skills and proficiency in Microsoft Office - Fluent in English (additional language skills are a plus) - Must have a reliable internet connection and home office setup

Benefits: - Retirement plan - Company transportation - Joining Bonus

Working Environment: At Massmart Holdings, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. As a Remote Customer Care Associate, you will have the opportunity to work in a supportive team environment where your ideas are valued and your potential is recognized.

Deadline to Apply: May 14, 2024

Equal Opportunity Statement: Massmart Holdings is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.