Customer Care Associate

Job Description:

We are looking for a highly motivated and adaptable Customer Care Associate to join our team at Bidvest Group in Soweto, Gauteng, ZA. As an Associate Level role, you will be responsible for providing exceptional customer service and support to our clients. This is a part-time position requiring at least 4 years of relevant experience.

Responsibilities: 1. Handle customer inquiries and provide appropriate solutions in a timely and professional manner. 2. Maintain a high level of customer satisfaction by building strong relationships with clients. 3. Process orders, returns, and exchanges accurately and efficiently. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Identify and escalate any issues or trends to the appropriate department for resolution. 6. Assist with general administrative tasks as needed.

Requirements: 1. 4 years of experience in a customer service or related role. 2. Strong communication and problem-solving skills. 3. Ability to work well under pressure and meet deadlines. 4. Proficient in using Microsoft Office and CRM software. 5. Presentation skills and the ability to cooperate with team members. 6. Adaptable and motivated personality traits.

Benefits: 1. Relocation allowance for eligible candidates. 2. Free accommodation for remote workers. 3. Remote work flexibility for a better work-life balance.

Working Environment: At Bidvest Group, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and inclusive workplace culture where employees can thrive and grow.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: Bidvest Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value diversity and inclusivity in our workforce and encourage all qualified candidates to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.