Customer Care Associate

As a Customer Care Associate at Massmart Holdings in Durban, KwaZulu Natal, you will be responsible for providing exceptional customer service to our clients. This part-time entry-level position requires no prior experience, making it ideal for individuals looking to start their career in customer service.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat - Resolve customer complaints in a professional and efficient manner - Assist customers with product information and order processing - Escalate unresolved issues to the appropriate department - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience

Requirements: - Excellent communication skills - Ability to work independently and stay motivated - Strong problem-solving skills - Creative thinking to come up with innovative solutions - Willingness to learn and adapt to new processes - High school diploma or equivalent

Personality traits: - Independent - Motivated

Soft skills: - Problem-solving - Creativity

Benefits: - Profit sharing - Paid Time Off (PTO) - Joining Bonus

Working environment: At Massmart Holdings, we encourage autonomy and independence, trusting our employees to excel in their roles. You will have the opportunity to showcase your skills and contribute to the success of our company in a supportive and collaborative environment.

Deadline to apply: June 23, 2024

Equal opportunity statement: Massmart Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.