Customer Care Associate

Job Description:

Tiger Brands is seeking a motivated and energetic Customer Care Associate to join our team in Soweto, Gauteng, ZA. As a Customer Care Associate, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities: 1. Responding to customer inquiries and resolving issues via phone, email, and other communication channels. 2. Building and maintaining strong relationships with customers to ensure satisfaction and loyalty. 3. Conducting research to address customer concerns and provide accurate information or solutions. 4. Collaborating with other departments to escalate and resolve complex customer issues. 5. Keeping accurate records of customer interactions and transactions. 6. Identifying opportunities for improvement in customer service processes. 7. Participating in training sessions to stay up-to-date on product knowledge and customer service best practices.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Excellent communication and interpersonal skills. 3. Ability to remain calm under pressure and handle challenging situations with professionalism. 4. Strong problem-solving skills and the ability to think quickly on your feet. 5. Proficiency in Microsoft Office and customer service software. 6. High school diploma or equivalent.

Personality Traits: motivated, energetic Soft Skills: research, problem-solving

Benefits: - Profit sharing - Paid sick leave - Employee discounts

Working Environment: Tiger Brands is dedicated to understanding and exceeding customer expectations. Our team is committed to providing top-notch customer service and creating a positive experience for all clients.

Deadline to apply: 2024-07-04

Equal Opportunity Statement: Tiger Brands is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.