Customer Care Associate - Work from home

Job Description:

Shoprite Holdings is looking for a dedicated and adaptable Customer Care Associate to join our team in Soweto, Gauteng, ZA. This is a part-time, work from home position at the Associate Level with a requirement of three years of experience in customer service.

Responsibilities: - Responding to customer inquiries and resolving issues via phone, email, and chat - Handling customer complaints in a professional and empathetic manner - Providing product information and assisting with orders and returns - Collaborating with other team members to ensure excellent customer service - Making decisions to best serve our customers and uphold the company's values - Participating in training and professional development opportunities offered by the company - Communicating effectively with customers and colleagues to ensure a positive experience - Utilizing teamwork to achieve department goals and provide seamless customer service - Adhering to company policies and procedures at all times

Requirements: - Three years of experience in customer service - Strong customer service skills and ability to handle difficult situations with tact and professionalism - Excellent decision-making skills and ability to work independently - Strong teamwork skills and a willingness to collaborate with others - Ability to work from home in a quiet and distraction-free environment - Proficient computer skills and knowledge of customer service software - Excellent communication skills, both written and verbal - High school diploma or equivalent required

Benefits: - Training & professional development opportunities to enhance your skills - Company transportation provided as needed - Retirement plan to help you save for the future

Working Environment: At Shoprite Holdings, we value and embrace change, and we respond resiliently to challenges. We believe in creating a positive and inclusive working environment where all employees can thrive and grow in their careers.

Equal Opportunity Statement: Shoprite Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.