Remote Customer Care Manager

Responsibilities:

1. Manage a remote team of customer care representatives to ensure high-quality service delivery and customer satisfaction. 2. Develop and implement strategies to improve customer care processes and increase efficiency. 3. Monitor team performance metrics and provide regular feedback and coaching to team members. 4. Handle escalated customer inquiries and complaints, ensuring timely resolution and customer retention. 5. Collaborate with other departments to address customer issues and improve overall customer experience. 6. Stay informed about industry trends and best practices in customer care to continuously enhance service delivery. 7. Conduct regular performance evaluations and implement training programs to enhance team skills and knowledge. 8. Create and maintain customer care policies and procedures to ensure consistency and quality service delivery. 9. Identify opportunities for process improvements and implement new technologies to streamline customer care operations. 10. Communicate effectively with stakeholders, including senior management, to provide updates on customer care operations and performance.

Requirements:

1. Bachelor's degree in Business Administration or related field. 2. Minimum of 5 years of experience in customer care management. 3. Proven track record of successfully managing remote teams. 4. Strong leadership skills with the ability to motivate and inspire team members. 5. Excellent communication and interpersonal skills. 6. Ability to make quick and effective decisions in a fast-paced environment. 7. Innovative mindset with a focus on continuous improvement. 8. Proficiency in using customer relationship management (CRM) software. 9. Energetic and resilient personality traits. 10. Strong organizational and time management skills.

Benefits: - Paid overtime - Travel and spending expenses - Visa sponsorship

Working environment: Be part of a team that leads the industry through cutting-edge ideas and solutions.

Deadline to apply: 2024-05-18

Equal opportunity statement: Tiger Brands is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Tiger Brands is committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.