Remote Customer Care Manager

Job Description:

Cell C is seeking a Remote Customer Care Manager to join our team in Soweto, Gauteng, ZA. This is a part-time position at the mid-to-senior level, requiring a minimum of 6 years of experience in customer care management. As a Remote Customer Care Manager, you will be responsible for overseeing a team of remote customer care agents, ensuring that they provide excellent service to our customers.

Responsibilities: - Managing and leading a team of remote customer care agents, providing guidance and support as needed - Monitoring and evaluating performance metrics to ensure that customer care team meets KPIs - Handling escalated customer inquiries and complaints in a timely and professional manner - Developing and implementing customer care policies and procedures to improve service quality - Training and coaching customer care agents to enhance their skills and performance - Collaborating with other departments to improve overall customer experience - Conducting regular performance reviews and providing feedback to customer care team members - Keeping abreast of industry trends and best practices in customer care management

Requirements: - Minimum of 6 years of experience in customer care management - Strong leadership and communication skills - Ability to work remotely and manage a team effectively - Reliable and passionate about providing exceptional customer service - Excellent time management and critical thinking skills - A degree in business administration or a related field is preferred - Proven track record of improving customer satisfaction and retention rates

Benefits: - Gym membership - Training & professional development opportunities - Joining Bonus

Working Environment: At Cell C, we offer a dynamic workplace that values teamwork, fostering innovation, and shared success. We believe in creating a supportive and inclusive work environment where employees can thrive and grow professionally.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Cell C is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other legally protected status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.