Remote Customer Care Manager

Job Description:

Capitec Bank is seeking a dynamic and experienced Remote Customer Care Manager to join our team in Durban, KwaZulu Natal. As a Mid-to-Senior Level role, the Remote Customer Care Manager will play a crucial role in providing exemplary customer service and support to our clients. This position is part-time and requires a minimum of 6 years of experience in a similar role.

Responsibilities: - Manage a team of remote customer care representatives and ensure they deliver exceptional service to our clients - Develop and implement strategies to improve customer satisfaction and retention - Monitor and analyze key performance indicators to identify areas for improvement - Handle escalated customer queries and complaints in a professional and efficient manner - Collaborate with other departments to resolve customer issues and improve overall customer experience - Conduct regular performance evaluations and provide coaching and training to team members - Stay up-to-date with industry trends and best practices in customer service

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in a customer care management role - Strong leadership and organizational skills - Excellent communication and interpersonal abilities - Ability to work independently and motivate a remote team - Persuasive and able to influence others - Proficiency in MS Office and customer service software - Knowledge of banking industry regulations and practices

Personality traits: - Independent - Motivated

Soft skills: - Communication - Persuasion

Benefits: - Paid sick leave - Life insurance - Employee discounts

Working environment: At Capitec Bank, we embrace diversity and create an inclusive culture that values and respects all perspectives. Our team is committed to providing an equal opportunity workplace where everyone can thrive and succeed.

Deadline to apply: 2024-05-29

Equal opportunity statement: Capitec Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.