Remote Customer Care Representative

Job Description:

Multichoice Group is seeking a dedicated and reliable Remote Customer Care Representative to join our team in Soweto, Gauteng, ZA. As an Associate Level Customer Care Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat. This part-time position requires a minimum of 4 years of experience in a customer service role.

Responsibilities: - Handle inbound customer inquiries and issues with professionalism and empathy - Assist customers with account management, billing inquiries, and technical support - Resolve customer complaints and escalate complex issues to the appropriate department - Maintain accurate records of customer interactions and transactions in the CRM system - Collaborate with cross-functional teams to improve customer experience and retention - Meet and exceed performance metrics related to response times, resolution rates, and customer satisfaction

Requirements: - 4 years of experience in a customer service role - Excellent communication skills, both written and verbal - Strong project management skills and attention to detail - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required; Bachelor's degree preferred

Personality Traits: - Dedicated: A strong commitment to providing top-notch customer service - Reliable: Consistently meets deadlines and delivers high-quality work

Soft Skills: - Project management: Ability to multitask and prioritize tasks effectively - Attention to detail: Thorough and meticulous in all aspects of work

Benefits: - Vision insurance - Paid Time Off (PTO) - Employee discounts

Working Environment: Multichoice Group is committed to environmental responsibility and sustainable practices. We value diversity and inclusion in the workplace and strive to create a positive and inclusive work environment for all employees.

Equal Opportunity Statement: Multichoice Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified individuals to apply for this position.

Deadline to apply: 2024-04-17

If you meet the requirements and are passionate about delivering exceptional customer service, we encourage you to apply for the Remote Customer Care Representative position at Multichoice Group.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.