Customer Care Representative

Job Description:

Massmart Holdings is currently seeking a Customer Care Representative to join our team in Soweto, Gauteng, ZA. As a part-time associate level position, the Customer Care Representative will be responsible for providing exceptional customer service to our clients.

Responsibilities: - Answering incoming calls and emails from customers in a professional and courteous manner - Resolving customer inquiries, issues, and complaints in a timely and efficient manner - Providing information about products, services, and promotions to customers - Processing customer orders and returns accurately - Maintaining customer records and documentation - Collaborating with other departments to ensure customer satisfaction - Meeting and exceeding set performance metrics

Requirements: - Minimum of 3 years of experience in customer service or a related field - Independent and self-motivated individual - Excellent people management skills - Strong presentation skills - Ability to work in a fast-paced environment - Strong attention to detail and problem-solving skills - Proven track record of providing exceptional customer service - Proficiency in Microsoft Office Suite - High school diploma or equivalent

Benefits: - Relocation allowance for eligible candidates - Company-provided equipment for work purposes - Medical coverage for part-time employees

Working Environment: Our team at Massmart Holdings is dedicated to understanding and exceeding customer expectations. We strive to create a positive and supportive work environment where employees can thrive and grow in their careers.

Equal Opportunity Statement: Massmart Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

Deadline to apply: 2024-05-18

If you meet the criteria and have a passion for providing exceptional customer service, we encourage you to apply for the Customer Care Representative position at Massmart Holdings. We look forward to welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.