Remote Customer Care Representative

Job Description:

MTN Group is seeking a Remote Customer Care Representative to join our team in Johannesburg, Gauteng, South Africa. This part-time position is at the Associate Level, requiring a minimum of 3 years of experience in customer service.

Responsibilities: 1. Handle incoming calls, emails, and chat inquiries from customers in a professional and efficient manner. 2. Provide exceptional customer service by actively listening to customer concerns and finding solutions to meet their needs. 3. Utilize company resources to research and resolve customer issues effectively. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other team members and departments to ensure customer satisfaction. 6. Meet key performance indicators such as response time, customer satisfaction scores, and resolution rates. 7. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Requirements: 1. Demonstrated experience in customer service is required. 2. Strong communication skills, both written and verbal, are essential. 3. Ability to work independently and be self-motivated. 4. Excellent decision-making and problem-solving skills. 5. Good time management and organizational abilities. 6. Proficiency in MS Office and customer relationship management software. 7. High school diploma or equivalent required; college degree preferred.

Personality Traits: 1. Independent: Must be able to work effectively without constant supervision. 2. Hardworking: Willing to go the extra mile to satisfy customer needs.

Soft Skills: 1. Decision-making: Ability to think critically and make informed decisions. 2. Time Management: Prioritize tasks and meet deadlines efficiently.

Benefits: 1. Company-provided equipment for remote work. 2. Medical coverage for eligible employees. 3. Gym membership to promote a healthy work-life balance.

Working Environment: At MTN Group, we value continuous learning and adaptability to stay ahead in the rapidly changing world of telecommunications. Our team members are encouraged to grow and develop their skills to thrive in a dynamic industry.

Equal Opportunity Statement: MTN Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. All qualified individuals are encouraged to apply.

Deadline to apply: May 23, 2024

Join MTN Group as a Remote Customer Care Representative and be a part of a leading telecommunications company dedicated to providing exceptional customer service and innovative solutions. Apply now to make a difference in the lives of our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.