Remote Customer Care Representative

Job Description:

Rand Merchant Investment Holdings is seeking a skilled Remote Customer Care Representative to join our team in Pretoria, Gauteng. As a part-time Associate Level position, this role will require at least 4 years of experience in customer service. The ideal candidate will possess a high level of adaptability and energy, as well as strong soft skills in project management and time management.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and complaints effectively and efficiently - Maintain detailed records of customer interactions and transactions - Collaborate with other departments to ensure customer satisfaction - Stay up-to-date on product knowledge and company policies - Meet and exceed customer service goals and targets

Requirements: - 4 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Strong problem-solving skills and a customer-focused mindset - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Gym membership - Travel and spending expenses - Paid Time Off (PTO) - Performance-based recognition and rewards

Working Environment: At Rand Merchant Investment Holdings, we believe in recognizing and rewarding our employees based on performance and merit. We provide a supportive and collaborative work environment where employees can thrive and grow in their careers.

Equal Opportunity Statement: Rand Merchant Investment Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

Deadline to apply: July 3, 2024

If you meet the requirements and are excited about this opportunity to join our team as a Remote Customer Care Representative, we encourage you to apply before the deadline. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.