Customer Care Representative

Job Description: MTN South Africa is seeking a dedicated Customer Care Representative to join our team in Pretoria, Gauteng. As a part-time entry-level position, the Customer Care Representative will be responsible for delivering exceptional customer service and support to our valued clients. This individual will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a seamless experience.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely and professional manner - Providing accurate information about products, services, and promotions - Resolving customer complaints and issues effectively and efficiently - Processing orders, returns, and exchanges - Maintaining customer records and updates in the database - Collaborating with other departments to ensure customer satisfaction - Upholding the highest standards of ethical conduct and integrity in all interactions

Requirements: - 1 year of related customer service experience preferred - Resilient and driven personality traits - Strong communication and interpersonal skills - Ability to handle multiple tasks and prioritize work effectively - Strategic planning and cooperation skills - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Travel and spending expenses covered - Paid overtime opportunities - Joining bonus for successful candidates - Opportunities for growth and advancement within the company

Equal Opportunity Statement: MTN South Africa is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply for this position.

Deadline to apply: July 14, 2024

Join us at MTN South Africa and be part of a dynamic team dedicated to delivering exceptional customer care services. Apply now and help us redefine the standards of customer service excellence!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.