Customer Care Specialist

Job Description: We are looking for a passionate and driven Customer Care Specialist to join our team at Mr Price Group in Soweto, Gauteng. As an Associate Level employee, you will be responsible for providing exceptional customer service to ensure customer satisfaction and loyalty. Your primary role will be to handle customer inquiries, resolve issues, and provide support to customers via phone, email, and in-person interactions.

Responsibilities: 1. Responding to customer inquiries and resolving issues in a timely and professional manner. 2. Providing product information and recommendations to customers. 3. Processing customer orders, returns, and exchanges. 4. Handling customer complaints and escalating issues as needed. 5. Maintaining a high level of product knowledge to effectively assist customers. 6. Collaborating with other departments to address customer needs and improve overall customer experience. 7. Continuously seeking opportunities for improvement in customer care processes and procedures.

Requirements: 1. Minimum of 3 years of experience in customer service or a related field. 2. Strong communication and interpersonal skills. 3. Adaptability to handle a variety of customer inquiries and issues. 4. Strategic planning skills to efficiently prioritize and manage workload. 5. Ability to work well under pressure and in a fast-paced environment. 6. Proficiency in computer skills, including Microsoft Office applications. 7. Must be detail-oriented and organized. 8. High school diploma or equivalent required.

Benefits: 1. Training & professional development opportunities to enhance skills and advance career growth. 2. Free accommodation provided for part-time employees. 3. Disability insurance coverage for added peace of mind.

Equal Opportunity Statement: Mr Price Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and encourage individuals with disabilities to apply.

If you are a customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Customer Care Specialist position at Mr Price Group in Soweto, Gauteng. The deadline to apply is June 10, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.