Customer Service Assistant - Work from home

Job Description:

We are looking for a passionate and resourceful Customer Service Assistant to join our team at Liberty Group. This is a part-time, work from home position based in Durban, KwaZulu Natal, ZA. As an entry-level role, no prior experience is required, making it a great opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: - Handle customer inquiries and provide excellent customer service via phone, email, and chat - Assist customers with product information, order processing, and issue resolution - Collaborate with internal teams to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Continuously improve customer service processes to enhance the overall customer experience

Requirements: - Strong project management and time management skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Basic computer skills and proficiency in Microsoft Office - High school diploma or equivalent - Internet connection and quiet workspace for remote work

Personality Traits: - Passionate about delivering exceptional customer service - Resourceful in finding solutions to customer issues

Soft Skills: - Project management skills to handle multiple customer inquiries simultaneously - Time management skills to prioritize tasks and meet deadlines

Benefits: - Dental insurance - Free accommodation - Remote work flexibility

Working Environment: At Liberty Group, we thrive in an energetic and rapidly evolving work setting. We encourage creativity, innovation, and continuous learning to drive our success.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Liberty Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.