Remote Customer Service Associate

Job Description:

MMI Holdings is seeking a dedicated Remote Customer Service Associate to join our team in Pretoria, Gauteng, ZA. As an entry-level position, no prior experience is required, making it an excellent opportunity for individuals looking to start their career in customer service.

Responsibilities: - Provide exceptional customer service through various channels such as phone, email, and chat - Assist customers with inquiries, account maintenance, and issue resolution - Utilize decision-making skills to handle escalated customer concerns - Present information clearly and effectively to customers - Collaborate with team members to ensure a seamless customer experience - Thrive in a fast-paced environment that embraces change - Adhere to company policies and procedures

Requirements: - Dedicated and confident individual - Strong decision-making skills - Excellent presentation skills - Ability to work independently and as part of a team - Proficient in communication and problem-solving - High school diploma or equivalent - Proficiency in Microsoft Office Suite

Benefits: - Profit sharing opportunities - Parental leave - Disability insurance coverage

Working Environment: At MMI Holdings, we thrive in an environment that embraces and navigates change seamlessly. Our team is committed to providing top-notch customer service and continuously improving our processes to better serve our customers.

Equal Opportunity Statement: MMI Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing a fair and inclusive hiring process for all qualified applicants.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.