Customer Service Associate

Job Description:

MMI Holdings is seeking a Customer Service Associate to join our team in Durban, KwaZulu Natal. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service to our clients. The ideal candidate will have at least 4 years of experience in a customer service role and possess the personality traits of resilience and passion.

Responsibilities: - Responding to customer inquiries and resolving issues in a timely and efficient manner - Communicating with customers through various channels, such as phone, email, and live chat - Collaborating with other team members to ensure a seamless customer experience - Analyzing customer feedback and providing insights to improve our services - Keeping accurate records of customer interactions and transactions - Maintaining a positive attitude and representing the company in a professional manner

Requirements: - 4 years of experience in a customer service role - Resilient and passionate attitude towards customer service - Excellent communication and cooperation skills - Strong analysis skills to identify customer needs and preferences - Ability to work in a fast-paced environment and adapt to change - Proficiency in using customer service software and tools

Benefits: - Free accommodation for out-of-town employees - Company equipment provided for work - Joining bonus for new hires

Working Environment: At MMI Holdings, our team members flourish in a culture that embraces change and responds resiliently to challenges. We believe in fostering a supportive and inclusive environment where employees can grow and succeed.

Equal Opportunity Statement: MMI Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: 2024-06-03

If you meet the requirements and are excited about the opportunity to join our team, we encourage you to apply now. We look forward to welcoming you to the MMI Holdings family!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.