Customer Service Associate

Job Description:

Massmart Holdings is seeking a part-time Customer Service Associate to join our team in Cape Town, Western Cape, ZA. As an Entry Level position, no prior experience is required but we are looking for energetic and adaptable individuals who have a passion for customer service.

Responsibilities: 1. Greet and assist customers in a friendly and professional manner. 2. Handle customer inquiries and provide information about products and services. 3. Process customer orders and returns accurately and efficiently. 4. Resolve customer complaints and issues in a timely and effective manner. 5. Maintain a clean and organized work area. 6. Collaborate with team members to ensure excellent customer service at all times. 7. Upsell products and services to customers to increase sales. 8. Assist with inventory management and restocking as needed.

Requirements: 1. High school diploma or equivalent. 2. Strong communication and interpersonal skills. 3. Ability to multitask and prioritize in a fast-paced environment. 4. Basic computer skills. 5. Previous customer service experience is a plus. 6. Must be energetic, adaptable, have strong people management skills, and be persuasive. 7. Must be able to work evenings and weekends.

Benefits: 1. Company equipment provided. 2. Training and professional development opportunities. 3. Free accommodation for part-time associates.

Working Environment: At Massmart Holdings, we strive to inject a sense of joy and vibrancy into the work environment. We believe in creating a positive and supportive workplace where every team member can thrive and grow.

Equal Opportunity Statement: Massmart Holdings is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to Apply: Please submit your application by June 7, 2024. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.