Remote Customer Service Associate

Job Description:

MMI Holdings is seeking a Remote Customer Service Associate to join our team in Cape Town, Western Cape, ZA. This position is part-time and at an Associate level, requiring a minimum of 4 years of experience in customer service. The ideal candidate will be hardworking, confident, a team player, and possess creativity in problem-solving.

Responsibilities: 1. Provide exceptional customer service to clients via phone, email, and chat. 2. Handle inquiries, resolve complaints, and escalate complex issues to the appropriate department. 3. Maintain accurate records of customer interactions and transactions. 4. Identify opportunities to upsell products and services to customers. 5. Collaborate with colleagues to improve processes and efficiency. 6. Stay up-to-date on product knowledge and industry trends. 7. Contribute to a positive and inclusive working environment.

Requirements: 1. 4+ years of experience in customer service. 2. Excellent communication skills, both written and verbal. 3. Ability to work independently and as part of a team. 4. Strong problem-solving skills and attention to detail. 5. Proficiency in Microsoft Office Suite and CRM software. 6. High school diploma or equivalent required; Bachelor's degree preferred. 7. Availability to work a flexible schedule, including evenings and weekends.

Benefits: - Joining Bonus - Disability insurance - Vision insurance

Equal Opportunity Statement: MMI Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply.

Deadline to apply: 2024-06-29

If you meet the requirements and are interested in joining our team as a Remote Customer Service Associate, please submit your resume and cover letter for consideration. Join us in building strong relationships with colleagues, clients, and partners while providing exceptional customer service.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.