Customer Service Associate

Job Description:

Old Mutual is seeking a passionate and resilient Customer Service Associate to join our team in Soweto, Gauteng. As an Entry Level position, no prior experience is required, making this the perfect opportunity for individuals looking to start their career in the financial services industry.

Responsibilities: 1. Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner. 2. Handle a high volume of incoming calls and emails from customers, addressing their needs and concerns. 3. Assist customers with account inquiries, transactions, and general information about our products and services. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Utilize effective communication skills to build rapport with customers and persuade them to consider additional products or services. 6. Maintain accurate records of customer interactions and transactions in the company's database. 7. Participate in training and professional development opportunities to enhance skills and knowledge in the industry.

Requirements: 1. Passionate about providing excellent customer service. 2. Resilient in handling challenging situations and customer inquiries. 3. Adaptability to changing work environments and priorities. 4. Persuasion skills to effectively communicate with customers and suggest potential solutions. 5. Strong attention to detail and problem-solving abilities. 6. Ability to work in a fast-paced and high-pressure environment.

Benefits: 1. Training & professional development opportunities to advance your career. 2. Paid sick leave to support your well-being. 3. Gym membership to promote a healthy work-life balance.

Working Environment: Join a company that pioneers change and sets industry benchmarks. Our team is committed to creating a positive and inclusive work environment where every member is valued and empowered to succeed.

Equal Opportunity Statement: Old Mutual is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce where all individuals feel welcome and respected.

Deadline to apply: July 15, 2024

We look forward to receiving your application and welcoming you to the Old Mutual team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.