Customer Service Associate - Work from home

Massmart Holdings is seeking a part-time Customer Service Associate to work from home in Johannesburg, Gauteng, ZA. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer service roles. We are looking for individuals who are resilient, independent, have strong analytical skills, and the ability to adapt to various situations.

Responsibilities: 1. Provide exceptional customer service via phone, email, and chat 2. Process orders, returns, and exchanges in a timely manner 3. Resolve customer inquiries and issues effectively and efficiently 4. Collaborate with other team members to ensure customer satisfaction 5. Keep accurate records of customer interactions and transactions 6. Stay up-to-date on product knowledge and company policies 7. Contribute to a positive team environment and company culture 8. Meet performance metrics and goals set by management

Requirements: 1. 2+ years of customer service experience 2. Excellent communication skills, both verbal and written 3. Ability to work independently and manage time efficiently 4. Strong problem-solving skills and attention to detail 5. Proficiency in Microsoft Office and CRM software 6. High school diploma or equivalent required, associate degree preferred

Benefits: 1. Visa sponsorship for eligible candidates 2. Ongoing training and professional development opportunities 3. Profit sharing program based on performance 4. Recognition and rewards based on individual performance and merit

Equal Opportunity Statement: Massmart Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-11

Join our team and make a difference in the world of customer service from the comfort of your own home with Massmart Holdings. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.