Customer Service Associate - Work from home

Job Description:

Investec is seeking a motivated and customer-focused individual to join our team as a Customer Service Associate. This is a part-time, work from home position based in Pretoria, Gauteng, ZA. As an Entry Level position, no prior experience is required, making it perfect for those looking to start their career in customer service.

Responsibilities: - Respond to customer inquiries and provide information about our products and services - Resolve customer complaints or issues in a timely and professional manner - Assist customers with placing orders, tracking shipments, and processing returns - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure excellent customer service across all channels - Meet or exceed customer satisfaction goals and performance metrics - Continuously seek opportunities to improve processes and enhance the customer experience

Requirements: - Excellent communication skills, both written and verbal - Ability to work independently and manage your time effectively - Strong negotiation skills and ability to diffuse challenging situations - Comfortable with managing multiple customer interactions simultaneously - Driven and motivated to exceed expectations - Independent and able to work without constant supervision - Prior experience in a customer service role is a plus but not required - Proficiency with computer systems and software applications - High school diploma or equivalent

Personality Traits: - Driven: Motivated to succeed and exceed customer expectations - Independent: Able to work autonomously and take initiative

Soft Skills: - Negotiation: Ability to find mutually beneficial solutions with customers - People Management: Strong interpersonal skills to effectively communicate with customers

Benefits: - Training & professional development opportunities to enhance your skills and career growth - Free food and snacks provided during working hours - Paid Time Off (PTO) for eligible employees

Working Environment: At Investec, we value autonomy and independence, and we trust our employees to excel in their roles. You will have the flexibility to work from home and manage your schedule while still being part of a supportive team environment.

Equal Opportunity Statement: Investec is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected.

Deadline to apply: June 12, 2024

Join our team and start your career in customer service with Investec. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.