Customer Service Manager

Job Description:

We are looking for a dynamic and experienced Customer Service Manager to join our team at Absa Group Limited in Cape Town, Western Cape, ZA. As a mid-to-senior level position, the ideal candidate should have at least 6 years of experience in a similar role.

Responsibilities: - Oversee and lead a team of customer service representatives to provide excellent service to our clients - Develop and implement strategies to improve customer satisfaction and retention - Handle escalated customer complaints and issues in a professional and timely manner - Monitor and analyze customer feedback to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Train, mentor and coach customer service staff to ensure high performance - Develop and implement policies and procedures to streamline customer service operations - Prepare and present regular reports on customer service performance to senior management

Requirements: - Proven experience as a Customer Service Manager or similar role - Strong leadership and people management skills - Excellent communication and interpersonal abilities - Strategic planning and problem-solving skills - Driven and independent personality traits - Ability to thrive in a fast-paced and dynamic environment

Benefits: - Free food - Company transportation - Joining Bonus

Working Environment: At Absa Group Limited, we embrace a culture that challenges norms and encourages bold thinking. Our team is collaborative, innovative, and dedicated to providing the best possible service to our customers.

Equal Opportunity Statement: Absa Group Limited is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-05-06

If you meet the requirements and are passionate about providing exceptional customer service, we encourage you to apply for the Customer Service Manager position at Absa Group Limited.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.