Remote Customer Service Manager

Job Description:

Shoprite Holdings is seeking a highly motivated Remote Customer Service Manager to join our team in Durban, KwaZulu Natal, ZA. As a part-time position with a mid-to-senior level of seniority, the Remote Customer Service Manager will play a crucial role in ensuring our customers receive the highest level of service and support.

Responsibilities: 1. Manage a team of remote customer service representatives, providing leadership, guidance, and support to ensure the team meets or exceeds performance goals. 2. Monitor and evaluate customer service interactions to ensure quality and consistency in service delivery. 3. Develop and implement strategies to improve customer satisfaction and retention rates. 4. Collaborate with other departments to address customer service issues and improve overall customer experience. 5. Analyze customer feedback and data to identify trends and areas for improvement. 6. Train and onboard new customer service representatives as needed. 7. Maintain up-to-date knowledge of company products, services, and policies.

Requirements: 1. Minimum of 6 years of experience in customer service, with a proven track record of managing teams and delivering exceptional customer service. 2. Passionate and dedicated individuals who are committed to delivering the best possible customer experience. 3. Strong attention to detail and excellent people management skills. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and proactively solve problems. 6. Proficiency in Microsoft Office and customer service software. 7. Experience working remotely is a plus.

Benefits: 1. Travel opportunities for training and team meetings. 2. Free accommodation for remote work. 3. Dental insurance coverage. 4. Opportunities for career development and advancement within the company.

Working Environment: At Shoprite Holdings, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and teamwork, and we strive to create a supportive and inclusive work environment where everyone can thrive.

Deadline to apply: Please submit your application by May 18, 2024.

Equal Opportunity Statement: Shoprite Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.