Customer Service Manager

Job Description:

Adcock Ingram is seeking a part-time Customer Service Manager to join our team in Durban, KwaZulu Natal. The ideal candidate for this position should have at least 6 years of experience in a customer service role and possess excellent leadership and communication skills.

Responsibilities: 1. Oversee and manage a team of customer service representatives. 2. Develop and implement customer service policies and procedures to ensure optimal customer satisfaction. 3. Handle escalated customer complaints and issues in a timely and efficient manner. 4. Monitor and analyze customer service metrics to identify areas for improvement. 5. Collaborate with other departments to ensure a seamless customer experience. 6. Train and mentor customer service staff to enhance their skills and performance. 7. Conduct regular performance reviews to provide feedback and support to team members.

Requirements: 1. 6 years of experience in a customer service role. 2. Proven track record of leading and developing a team. 3. Excellent communication and interpersonal skills. 4. Strong problem-solving abilities. 5. Reliable and motivated individual. 6. Ability to manage time effectively and engage in strategic planning.

Personality Traits: 1. Reliable 2. Motivated

Soft Skills: 1. Time Management 2. Strategic Planning

Benefits: 1. Paid overtime 2. Retirement plan 3. Gym membership

Working Environment: At Adcock Ingram, we promote a work-life balance and prioritize employee well-being. Our team is committed to creating a supportive and inclusive work environment where everyone can thrive.

Equal Opportunity Statement: Adcock Ingram is an equal opportunity employer and we welcome applications from all qualified candidates without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to Apply: 2024-05-11

If you meet the requirements for this position and are looking for a challenging and rewarding opportunity in customer service management, we encourage you to apply before the deadline. Come join our team at Adcock Ingram and make a positive impact on our customers and the community.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.