Customer Service Manager

Job Description:

Barloworld is seeking a dedicated and energetic Customer Service Manager to join our team in Pretoria, Gauteng. As a mid-to-senior level position, the ideal candidate will have a minimum of 8 years of experience in customer service management.

Responsibilities: 1. Develop and implement customer service policies and procedures 2. Train and supervise customer service staff 3. Oversee customer service operations to ensure efficiency and effectiveness 4. Handle escalated customer complaints and issues 5. Monitor customer satisfaction and implement strategies for improvement 6. Collaborate with other departments to ensure seamless customer experience 7. Analyze customer service data and generate reports for management 8. Stay up-to-date on industry trends and best practices in customer service

Requirements: 1. Bachelor's degree in Business Administration or related field 2. Proven experience in customer service management 3. Strong people management and cooperation skills 4. Excellent communication and interpersonal skills 5. Ability to work in a fast-paced environment and handle multiple priorities 6. Proficient in Microsoft Office and customer service software 7. Ability to work independently and as part of a team

Personality Traits: - Dedicated - Energetic

Soft Skills: - People management - Cooperation

Benefits: - Travel opportunities - Paid sick leave - Parental leave

Working Environment: At Barloworld, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe that a diverse workforce leads to better innovation and creativity.

Equal Opportunity Statement: Barloworld is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: 2024-06-26

If you meet the qualifications and are passionate about providing exceptional customer service, we encourage you to apply for the Customer Service Manager position at Barloworld in Pretoria, Gauteng. We look forward to welcoming a new member to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.