Customer Service Manager

Job Description:

We are looking for a dedicated Customer Service Manager to join our team at Pick n Pay Stores in Durban, KwaZulu Natal. As a Customer Service Manager, you will be responsible for overseeing the customer service department and ensuring that our customers receive the highest level of service at all times.

Responsibilities: - Develop and implement customer service policies and procedures - Train and supervise customer service representatives - Handle escalated customer complaints and issues - Monitor customer satisfaction levels and implement improvements as needed - Coordinate with other departments to ensure a seamless customer experience - Analyze data and report on key customer service metrics - Develop strategies to improve customer retention and loyalty

Requirements: - 7 years of experience in a customer service role - Strong leadership skills and the ability to effectively manage a team - Excellent communication and interpersonal skills - Proven track record of delivering high levels of customer service - Independent and reliable - Experience in strategic planning - Bachelor's degree in a related field preferred

Benefits: - Parental leave - Paid Time Off (PTO) - Company transportation

Equal Opportunity Statement: Pick n Pay Stores is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce and fostering an inclusive working environment.

If you thrive in a fast-paced environment and have a passion for providing exceptional customer service, we want to hear from you! Apply by the deadline of July 5, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.