Customer Service Manager

Job Description:

We are seeking a dynamic and experienced Customer Service Manager to join our team at Massmart Holdings in Cape Town, Western Cape, ZA. As a Customer Service Manager, you will be responsible for overseeing the customer service operations of our company, ensuring that our customers receive the best possible service at all times.

Responsibilities: - Develop and implement customer service policies and procedures to ensure consistent quality of service. - Manage a team of customer service representatives, providing coaching and guidance as needed. - Handle escalated customer complaints and issues in a timely and professional manner. - Monitor customer satisfaction levels and implement strategies to improve customer experience. - Analyze customer feedback and data to identify trends and make recommendations for improvements. - Collaborate with other departments to ensure a seamless customer experience across all touchpoints. - Maintain accurate records of customer interactions and transactions.

Requirements: - At least 8 years of experience in a customer service management role. - Strong leadership and communication skills. - Ability to work independently and take initiative. - Reliability and professionalism in all dealings with customers and team members. - Innovative thinking and strategic planning abilities. - Bachelor's degree in Business Administration or related field preferred.

Personality Traits: - Independent - Reliable

Soft Skills: - Innovation - Planning

Benefits: - Free food - Free accommodation - Training & professional development opportunities

Working Environment: - Our company prioritizes understanding and empathy in all interactions with customers and team members.

Deadline to Apply: - July 3, 2024

Equal Opportunity Statement: Massmart Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.