Customer Service Manager - Work from home

Job Description:

As a Customer Service Manager at Aspen Pharmacare, you will be responsible for leading and overseeing the customer service team in delivering exceptional support to our clients. This is a remote position where you will have the opportunity to work from home, providing flexibility and a healthy work-life balance.

Responsibilities: 1. Lead, motivate, and manage a team of customer service representatives to ensure high levels of customer satisfaction. 2. Develop and implement customer service policies and procedures to optimize efficiency and effectiveness. 3. Handle escalated customer inquiries and complaints, ensuring they are resolved in a timely and satisfactory manner. 4. Monitor team performance metrics and provide regular feedback and coaching to improve overall performance. 5. Collaborate with other departments to ensure a seamless customer experience across all touchpoints. 6. Analyze customer feedback and data to identify trends and areas for improvement. 7. Conduct regular training sessions to enhance the team's skills and knowledge. 8. Stay up-to-date on industry best practices and incorporate them into the team's operations.

Requirements: 1. Minimum of 8 years of experience in customer service, with at least 3 years in a managerial role. 2. Proven track record of achieving and exceeding customer service goals. 3. Strong leadership and communication skills. 4. Driven and resilient personality traits. 5. Emotional intelligence and ability to work well in a team. 6. Ability to work independently and manage a remote team effectively. 7. Proficiency in Microsoft Office suite and customer service software. 8. Bachelor's degree in business administration or a related field (preferred).

Benefits: 1. Comprehensive training and professional development opportunities. 2. Life insurance coverage. 3. Gym membership reimbursement. 4. Flexibility to work from home.

Working Environment: At Aspen Pharmacare, we foster a culture that values creativity, innovation, and collaboration. We believe in embracing fresh ideas and inventive solutions to meet the needs of our customers and drive our business forward.

Equal Opportunity Statement: Aspen Pharmacare is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: May 1, 2024

Join our team and make a difference in the lives of our customers by providing exceptional service and support as a Customer Service Manager at Aspen Pharmacare. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.