Customer Service Manager - Work from home

Job Description:

Tiger Brands is seeking a highly motivated and reliable Customer Service Manager to work remotely from their home in Pretoria, Gauteng. As a part-time Associate Level position, the ideal candidate will have at least 5 years of experience in customer service. The successful candidate will be responsible for managing a team of customer service representatives and ensuring the highest level of customer satisfaction.

Responsibilities: 1. Lead and manage a team of customer service representatives 2. Monitor and evaluate customer service metrics to ensure KPIs are met 3. Develop and implement customer service policies and procedures 4. Handle escalated customer inquiries and complaints 5. Train and onboard new customer service representatives 6. Collaborate with other departments to improve overall customer experience 7. Stay up to date on industry trends and best practices in customer service

Requirements: 1. 5 years of experience in customer service 2. Motivated and reliable personality traits 3. Emotional intelligence and problem-solving skills 4. Excellent communication and interpersonal skills 5. Proven track record of managing a team in a fast-paced environment

Benefits: 1. Disability insurance 2. Medical coverage 3. Employee discounts

Working Environment: The Customer Service Manager will have the opportunity to build strong relationships with colleagues, clients, and partners in a supportive and collaborative remote work environment.

Deadline to apply: 2024-05-14

Equal Opportunity Statement: Tiger Brands is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome all qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.

Join our team and make a difference in the lives of our customers! Apply now to become our new Customer Service Manager and work from the comfort of your own home.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.