Customer Service Manager - Work from home

Job Description:

Harmony Gold is seeking a dedicated and experienced Customer Service Manager to work remotely from home in Soweto, Gauteng. As a mid-to-senior level professional with at least 6 years of experience in customer service, you will be responsible for managing and leading a team of customer service representatives to provide exceptional support to our clients.

Responsibilities: - Manage a team of customer service representatives and oversee their daily operations - Develop and implement strategies to improve customer satisfaction and loyalty - Handle escalated customer inquiries and ensure timely resolution - Monitor performance metrics and analyze data to identify areas for improvement - Collaborate with other departments to address customer concerns and improve processes - Conduct regular training sessions to develop the skills of the customer service team - Stay up-to-date on industry trends and best practices in customer service

Requirements: - 6+ years of experience in customer service, with a proven track record of success - Strong leadership and communication skills - Ability to multitask and prioritize in a fast-paced environment - Driven and resourceful personality traits - Excellent time management skills - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field (preferred)

Benefits: - Travel and spending expenses covered - Training and professional development opportunities - Employee discounts on company products - Opportunity to collaborate with colleagues worldwide and foster a global village mentality

Equal Opportunity Statement: Harmony Gold is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.

Deadline to apply: 2024-06-12

Join our team and make a difference in the lives of our customers while growing your career with a leading company in the industry. Apply now to become our Customer Service Manager and help us deliver exceptional service to our clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.