Customer Service Representative

Job Description:

We are looking for a passionate and dedicated Customer Service Representative to join our team at Woolworths Holdings in Pretoria, Gauteng. As a part-time Associate Level team member, you will be responsible for providing exceptional customer service to our clients. Your primary responsibilities will include answering customer inquiries, resolving issues, and providing product information. You will work closely with our global team to ensure a seamless customer experience.

Responsibilities: -Respond to customer inquiries via phone, email, and chat in a timely and professional manner -Resolve customer issues and complaints effectively and efficiently -Provide product information and recommendations to customers -Maintain accurate records of customer interactions and transactions -Collaborate with team members to ensure customer satisfaction -Identify and report any trends or recurring issues to management

Requirements: -4 years of experience in customer service or a related field -Excellent communication skills, both verbal and written -Strong decision-making skills -Passionate and dedicated to providing exceptional customer service -Ability to work collaboratively with colleagues worldwide -Equal opportunity employer

Benefits: -Training and professional development opportunities -Dental insurance -Paid sick leave -Fostering a global village mentality in the working environment

If you are a customer service rockstar with a passion for helping others, we want to hear from you! Apply by June 12, 2024, to join our team at Woolworths Holdings in Pretoria, Gauteng.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.