Customer Service Representative

Job Description:

As a Customer Service Representative at Aspen Pharmacare, located in Cape Town, Western Cape, ZA, you will be responsible for providing exceptional customer service to our clients. This part-time position at the associate level requires at least 2 years of experience in a similar role.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat - Act as a liaison between customers and various departments within the company - Resolve customer complaints in a professional and timely manner - Maintain accurate records of customer interactions and transactions - Provide product information and support to customers - Assist with order processing and tracking - Collaborate with the sales team to meet and exceed customer expectations - Identify and escalate priority issues to management

Requirements: - Motivated and reliable individual with excellent communication skills - Critical thinking and problem-solving abilities - Previous experience in a customer service role - Familiarity with CRM systems and Microsoft Office Suite - Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits: - Parental leave for new parents - Disability insurance for unexpected situations - Free food provided for employees during working hours

Working Environment: At Aspen Pharmacare, we flourish in a culture that embraces change and responds resiliently to challenges. We value diversity and inclusion in the workplace and are committed to providing equal opportunities for all employees.

Deadline to Apply: 2024-07-14

Equal Opportunity Statement: Aspen Pharmacare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.