Customer Service Specialist

Job Description:

The Bidvest Group is seeking a dedicated and customer-focused individual to join our team as a part-time Customer Service Specialist in Pretoria, Gauteng. As an entry-level position, no prior experience is required, making this the perfect opportunity for individuals looking to start a career in customer service.

Responsibilities: 1. Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional customer service. 2. Handle incoming calls, emails, and live chat interactions in a timely and professional manner. 3. Maintain customer records and update information in the database accurately. 4. Identify customer needs and recommend appropriate products or services. 5. Collaborate with other team members to ensure customer satisfaction and retention. 6. Work independently to manage and prioritize tasks effectively. 7. Participate in project management initiatives to improve customer service processes. 8. Meet or exceed customer service performance goals and metrics.

Requirements: 1. Excellent communication and interpersonal skills. 2. Ability to work independently and thrive in a fast-paced environment. 3. Strong problem-solving skills and attention to detail. 4. Persuasive communication skills to effectively resolve customer issues. 5. Basic computer skills and proficiency in Microsoft Office. 6. Ability to multitask and prioritize tasks effectively. 7. Willingness to learn and adapt to new processes and technologies. 8. Driven and motivated to succeed in a customer service role.

Personality Traits: 1. Independent: ability to work autonomously and take initiative. 2. Driven: motivated to meet and exceed customer service goals.

Soft Skills: 1. Persuasion: ability to convince customers and resolve issues effectively. 2. Project Management: organize and coordinate tasks to achieve desired outcomes.

Benefits: 1. Remote work flexibility: opportunity to work from home or a location of your choice. 2. Paid overtime: compensation for additional hours worked beyond the standard schedule. 3. Retirement plan: access to a retirement savings program for long-term financial security.

Working Environment: At the Bidvest Group, we believe in recognizing and rewarding employees based on performance and merit. We value diversity and inclusion in our workplace, and strive to create a supportive and inclusive environment for all employees.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: The Bidvest Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workforce where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.