Customer Service Specialist

Job Description:

We are seeking a dedicated and customer-focused Customer Service Specialist to join our team at MTN South Africa in Johannesburg, Gauteng. As a part-time Associate Level team member, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in an efficient and timely manner.

Responsibilities: 1. Respond to customer inquiries via telephone, email, and in-person communication. 2. Resolve customer complaints and issues with professionalism and a focus on customer satisfaction. 3. Provide product information and assist customers with placing orders or updating account information. 4. Collaborate with other departments to ensure a seamless customer experience. 5. Maintain accurate records of customer interactions and transactions. 6. Identify customer needs and recommend solutions to improve their overall experience. 7. Stay up-to-date on company policies, products, and services to accurately assist customers. 8. Handle escalated customer complaints and issues with tact and diplomacy.

Requirements: 1. Minimum of 2 years of customer service experience. 2. Adaptability and resourcefulness in a fast-paced environment. 3. Strong analytical and project management skills. 4. Excellent communication and interpersonal skills. 5. Ability to work well under pressure and remain calm in challenging situations. 6. Proficiency in Microsoft Office and CRM software. 7. High school diploma or equivalent required, bachelor's degree preferred.

Benefits: 1. Employee discounts on company products and services. 2. Life insurance coverage. 3. Free accommodation for out-of-town employees.

Working Environment: MTN South Africa offers a dynamic and rapidly evolving work setting where employees are encouraged to thrive and grow professionally. We foster a collaborative and inclusive environment where teamwork and innovation are valued.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: MTN South Africa is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.