Customer Success Assistant

Job Description:

Tiger Brands, a leading consumer goods company, is seeking a reliable and passionate Customer Success Assistant to join our team in Cape Town, Western Cape. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a customer service or sales support role.

Responsibilities: - Assist with onboarding new customers and providing training on our products and services - Respond to customer inquiries and troubleshoot any issues they may have - Proactively reach out to customers to ensure they are satisfied with our products and services - Maintain accurate customer records and update information in the CRM system - Collaborate with the sales and marketing teams to drive customer retention and growth - Provide feedback to internal teams on ways to improve the customer experience - Assist with customer satisfaction surveys and analyze results to identify trends

Requirements: - Strong communication skills, both written and verbal - Attention to detail and ability to multitask in a fast-paced environment - Reliable and able to work independently - Passion for delivering exceptional customer service - Proficient in Microsoft Office and CRM systems - Previous experience in a customer-facing role is preferred

Benefits: - Company transportation provided for work-related travel - Remote work flexibility - Medical coverage for employees

Working Environment: At Tiger Brands, we value continuous learning and development for our employees. We provide opportunities for personal and professional growth through training programs and mentorship initiatives. Our company culture is collaborative and supportive, fostering a team-oriented environment where everyone can thrive.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Tiger Brands is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.