Customer Success Assistant - Work from home

Job Description:

Kumba Iron Ore is seeking a part-time Customer Success Assistant to join our team, working from home in Pretoria, Gauteng, ZA. As an Associate Level role, the successful candidate should have at least 3 years of experience in a similar position.

Responsibilities: - Provide exceptional customer support via phone, email, and live chat, addressing any inquiries or issues promptly and professionally - Build and maintain strong relationships with customers to ensure their satisfaction and loyalty - Conduct research and analysis to identify trends and opportunities for improvement in customer experience - Assist in developing and implementing strategies to increase customer retention and satisfaction - Collaborate with internal teams to resolve customer issues and deliver solutions in a timely manner - Prepare and deliver reports on customer feedback and performance metrics to management - Stay current on industry trends and best practices in customer success to continuously improve processes

Requirements: - Independent and adaptable personality traits to thrive in a remote work environment - Strong research and decision-making skills to effectively solve customer issues - Excellent communication skills, both written and verbal - Proven ability to work well under pressure and meet deadlines - High level of organization and attention to detail - Proficiency in Microsoft Office and customer relationship management software

Benefits: - Paid sick leave - Paid Time Off (PTO) - Profit sharing opportunities

Working Environment: At Kumba Iron Ore, we offer a flexible work environment that values adaptability and encourages innovation. We strive to create a supportive culture that allows our employees to thrive and grow.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Kumba Iron Ore is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.