Customer Success Assistant - Work from home

Job Description:

Sanlam is seeking a Customer Success Assistant to join our team on a part-time basis, working from home. As an Entry Level position, this role is ideal for individuals looking to gain experience in customer success and build a career in the financial services industry.

Responsibilities: 1. Engage with customers via phone, email, and chat to provide support and assistance with their inquiries or issues. 2. Conduct customer onboarding, training, and follow-ups to ensure a smooth and successful customer experience. 3. Assist in managing customer accounts, updating information, and resolving account-related issues. 4. Collaborate with the customer success team to analyze customer feedback and identify areas for improvement in the customer experience. 5. Assist in organizing and participating in virtual events, webinars, and presentations to educate customers on products and services. 6. Support the customer success manager in various administrative tasks and projects as needed.

Requirements: 1. Resilient and resourceful personality traits to effectively handle customer inquiries and challenges. 2. Strong problem-solving skills to address customer issues and find solutions. 3. Excellent presentation skills to effectively communicate with customers and present information in a clear and engaging manner. 4. Ability to work independently and manage time effectively in a remote work environment. 5. Strong communication skills, both written and verbal. 6. High school diploma or equivalent required, additional education or training in customer service or a related field is a plus.

Benefits: 1. Free accommodation for selected candidates during training and periodic team-building events. 2. Travel and spending expenses covered for any work-related trips. 3. Profit sharing opportunities based on performance and company success.

Working Environment: At Sanlam, we value building strong connections with our team members and treating each other like an extended family. We foster a supportive and inclusive working environment where everyone has the opportunity to succeed and grow.

Equal Opportunity Statement: Sanlam is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment.

Deadline to Apply: June 29, 2024

Join our team at Sanlam and become a part of a dynamic and customer-focused organization that values its employees and encourages growth and development. Apply now to start your journey in the world of customer success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.