Customer Success Associate

Job Description:

Massmart Holdings is seeking a part-time Customer Success Associate to join our team in Durban, KwaZulu Natal, ZA. As an Associate Level role, the ideal candidate will have a minimum of 3 years of experience in customer success or a related field. We are looking for a passionate and energetic individual who is dedicated to providing exceptional customer service and driving customer satisfaction.

Responsibilities: - Manage a portfolio of customers, providing support and guidance to ensure their needs are met - Build strong relationships with customers through proactive communication and problem-solving - Assist customers with onboarding, training, and troubleshooting of products or services - Conduct ongoing research and analysis to identify opportunities for improvement and innovation - Collaborate with internal teams to advocate for customers and drive product enhancements - Monitor customer satisfaction metrics and develop strategies to increase retention and loyalty - Provide feedback to leadership on customer trends, needs, and preferences

Requirements: - 3+ years of experience in customer success or a related field - Strong passion for delivering excellent customer service - Energetic and proactive attitude towards problem-solving - Excellent research skills to stay updated on industry trends and best practices - Ability to innovate and think creatively to meet customer needs - Strong communication and interpersonal skills - Ability to work independently and as part of a team

Benefits: - Disability insurance - Life insurance - Vision insurance

Working Environment: As a Customer Success Associate at Massmart Holdings, you will have the opportunity to be part of a company that pioneers change and sets industry benchmarks. You will work in a collaborative and supportive environment where your contributions are valued and recognized.

Deadline to Apply: 2024-06-01

Equal Opportunity Statement: Massmart Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.