Customer Success Manager

Job Description:

We are looking for a dynamic and experienced Customer Success Manager to join our team at Tiger Brands in Soweto, Gauteng. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients to ensure their success and satisfaction with our products and services. This role requires excellent communication skills, the ability to problem-solve effectively, and a strong focus on customer service.

Responsibilities: 1. Develop and implement strategies to enhance customer satisfaction and retention. 2. Act as the main point of contact for customers, addressing their inquiries and concerns in a timely and professional manner. 3. Collaborate with cross-functional teams to ensure smooth implementation of products and services. 4. Monitor customer usage and engagement metrics to identify opportunities for improvement. 5. Provide training and support to customers to help them maximize the value of our products. 6. Regularly report on customer feedback and insights to inform business decisions. 7. Proactively identify and address any potential issues that may impact customer satisfaction.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. 8+ years of experience in customer success or account management. 3. Strong interpersonal skills with a focus on building and maintaining relationships. 4. Energetic and adaptable personality, able to thrive in a fast-paced environment. 5. Demonstrated leadership and people management skills. 6. Excellent communication and problem-solving abilities. 7. Proven track record of meeting and exceeding customer satisfaction goals.

Benefits: 1. Paid overtime for additional hours worked. 2. Paid Time Off (PTO) for rest and relaxation. 3. Free accommodation for part-time employees.

Working Environment: At Tiger Brands, we prioritize employee well-being through health and wellness initiatives. We provide a supportive and inclusive work environment where employees can thrive and grow in their careers.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: Tiger Brands is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.