Customer Success Manager - Work from home

Job Description:

Kumba Iron Ore is seeking a Customer Success Manager to join our team on a part-time basis, working remotely from home. As a Customer Success Manager, you will be responsible for ensuring the satisfaction and retention of our valued customers.

Responsibilities: - Serve as the main point of contact for customers, addressing any inquiries or concerns in a timely manner - Build and maintain strong relationships with customers to understand their needs and goals - Provide guidance and support to customers in utilizing our products and services effectively - Monitor customer accounts to identify any issues or potential opportunities for upselling - Collaborate with internal teams to resolve customer issues and improve the overall customer experience - Track customer metrics and report on key performance indicators - Develop strategies to enhance customer satisfaction and loyalty

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 6 years of experience in customer success or account management - Excellent communication and interpersonal skills - Ability to think critically and problem-solve effectively - Resourceful and dedicated to meeting customer needs - Strong innovation and persuasion skills

Benefits: - Vision insurance - Paid Time Off (PTO) - Retirement plan

Working Environment: At Kumba Iron Ore, we foster an environment where technology is harnessed to drive innovation and efficiency. As a Customer Success Manager, you will have the opportunity to work in a dynamic and collaborative virtual setting.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: Kumba Iron Ore is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.