Customer Success Manager - Work from home

Job Description:

Barloworld is seeking a motivated and independent Customer Success Manager to join our team on a part-time, work-from-home basis. As a Customer Success Manager, you will be responsible for building and maintaining relationships with our clients to ensure their satisfaction and retention.

Responsibilities: - Develop a deep understanding of each client's business needs and goals - Act as the primary point of contact for clients, resolving issues and providing solutions in a timely manner - Collaborate with internal teams to address client concerns and improve overall satisfaction - Proactively identify opportunities to upsell or cross-sell additional products or services - Monitor key performance indicators to track client success and identify areas for improvement - Conduct regular check-ins with clients to assess their satisfaction and gather feedback for continued improvement - Analyze customer data to identify trends and opportunities for improvement

Requirements: - Bachelor's degree in Business, Marketing, or related field - 6+ years of experience in customer success or account management - Excellent communication and interpersonal skills - Strong problem-solving abilities and a proactive mindset - Experience with CRM software tools - Ability to work independently and manage multiple tasks simultaneously - Strong analytical and research skills

Personality Traits: - Motivated to succeed and exceed client expectations - Ability to work independently and take initiative

Soft Skills: - Strong analytical skills to interpret customer data and trends - Research skills to gather insights and assess client needs

Benefits: - Paid overtime for additional hours worked - Dental insurance coverage - Company-provided equipment for remote work

Working Environment: At Barloworld, we cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to providing a supportive and collaborative work environment that values diversity and professional growth.

Equal Opportunity Statement: Barloworld is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Deadline to Apply: June 29, 2024

If you meet the qualifications and are looking for a challenging and rewarding opportunity to work from home as a Customer Success Manager, we encourage you to apply today. Join the Barloworld team and help us drive customer success and satisfaction.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.